Information contained on this website is for general information purposes only and must not be used to treat or diagnose medical conditions, and all health problems must be referred to a health care professional. Statements made regarding the products, ingredients and general information have not been evaluated by the South African Medical Council or the FDA (USA), or any other health authority, and should not be seen as health claims.
Bulk herbs are normally despatched within 7 days of order, and capsules are normally dispatched within 21 days of order. Goods are sent via the air mail or Expedited Mail Service (EMS) through the Postal Office, normally taking 3-5 days to reach the customer (South African orders), 10-14 days (to international customers by EMS) or 3-4 weeks (by international airmail).
Pricing on our bulk herbs includes delivery by air mail or EMS, as per each product’s listing. Pricing on our capsules excludes delivery, as that can only be quoted upon completion of the order. Alternatively, you are welcome to arrange collection through your account with TNT, DHL, UPS or Fedex, or provide us with your courier account details to make the necessary arrangements.
We reserve the right to contact you to confirm the purchase if we consider the transaction to be suspicious in any way, therefore please include a telephone number in your order details to ensure delivery is not delayed. We accept no liability for goods delayed through no fault of our own. In the unlikely event that you have not received your goods within 28 days then please contact us.
C) Shipping documents
Please make sure to check with the customs authorities in your country whether you require a phytosanitary certificate or certificate of origin for importing the items you have selected into your country. If so, kindly add whichever of these documents you need under the “Shipping documents” menu in our product list.
If you are based in a non-EU country and you require a phytosanitary certificate, you will need to supply us with a copy of your import permit (specifying the need for a phytosanitary certificate), or a letter from the Plant Health authorities in your country specifying this requirement. We will need these documents to apply for the phytosanitary certificate, and they must be in English.
D) Returning Goods
If you are not happy with your purchase for any reason then please inform us within 2 days of receiving delivery and we will exchange the goods or refund your payment (less postage and packaging costs). Refunds and / or exchanges will only be provided once the returned goods have reached our office in undamaged condition.
We use both couriers and the Postal Office to return goods depending upon parcel size. We will advise you of the appropriate returns procedure once you have informed us that you wish to make a return. All goods to be returned should be carefully repackaged and clearly labelled with our postal address.
E) Privacy Notice
THIS WEB SITE SUBSCRIBES TO AND COMPLIES WITH THE VOLUNTARY PRIVACY PRINCIPLES CONTAINED IN THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002.
"user" means any person accessing any part of the web site
Where personal information (such as your name, address, telephone number and e-mail address) is submitted to the site by the user (e.g. through sending an e-mail) the following principles are observed in the handling of that information: a. This web site collects, processes and stores only such personal information regarding users as is necessary to provide the services offered. The specific purpose for which information is collected is apparent from the context in which it is requested. b. This web site will not use the personal information submitted for any other purpose other than the efficient provision of services, including this web site, without obtaining the prior written approval of the user or unless required to do so by law. c. This web site will keep records of all personal information collected and the specific purpose for which it was collected for a period of one year from the date on which it was last used. d. This web site will not disclose any personal information regarding a user to any third party unless the prior written agreement of the user is obtained or the web site is required or permitted to do so by law. e. If information is released with the users consent this web site will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release, for a period of one year. f. This web site will destroy or delete any personal information which has become obsolete.
Note that, as permitted by the ECT Act, this web site may use personal information collected to compile profiles for statistical purposes and trade in these profiles. No information contained in the profiles or statistics will be able to be linked to any specific user. Collection of anonymous data
In order to provide the best possible service, this web site uses standard technology to collect information about the use of this site. This technology is not able to identify individual users but simply allows this web site to collect statistics.
5. This web site utilises temporary or session cookies that collect the first level domain name of the user. This means that if your e-mail address is email@example.com, the cookie will collect the "email.com" part of the address. Cookies are small pieces of information sent to the users browser and stored on the users hard drive. Temporary or session cookies expire and are deleted when your browser is closed. Cookies by themselves cannot be used to personally identify users. If necessary users can alter the manner in which their browser handles cookies. Links to other web sites
While reasonable measures are taken to ensure the security and integrity of information submitted to this site, this web site can not under any circumstances be held liable for any loss or other damage sustained by a user or users as a result of the intentional or accidental release of information by an employee or any third party. Queries
F) Conditions of Use
Welcome to www.herbsfromafrica.com (the "Site")! Herbsfromafrica.com provides this Site as a service to our customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms.
Since www.herbsfromafrica.com may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.
G) Site Contents
Occasionally there may be information on www.herbsfromafrica.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by www.herbsfromafrica.com. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by www.herbsfromafrica.com.
You may NOT download or copy the Contents and other down loadable materials displayed on the Site. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole, or in part any of the Contents, the Site, or related software.
H) User comments, materials, feedback, and postcards
You agree that no Materials submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any Materials you submit.
I) Representation of products
Photos and illustrations provided on our site are for illustrative purposes only, and actual products may differ from those displayed.